1.1 We understand that from time to time you may wish to return a product to us, however as our products are perishable and cannot be resold once returned, this will be done in exceptional circumstances.
1.2 Refund requests will be processed if 24 hours before your order is set to be despatched, however website transaction fees will be deducted from the amount refunded to you.
1.2 We have created this policy to enable you to return products to us in appropriate circumstances.
1.3 This policy shall apply to all of our customers.
1.4 This policy shall apply to all orders submitted through our website.
1.5 This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).
2.1 If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:
(a) we receive the returned product within 7 days following the date of dispatch of the product to you;
(b) the returned product is unused, in its original unopened packaging with any labels still attached.
(c) you comply with the procedure set out in this policy in relation to the return of the product; and
(d) none of the exclusions set out in this policy apply.
3. Returns procedure
3.1 In order to take advantage of your rights under this policy, you must contact us to let us know you have not been happy with the product and you wish to return it.
3.2 Products returned under this policy must be sent by Royal Mail Signed For delivery to Cray Bakes, Unit 10, Blackwood Hall Business Park, North Duffield, Selby, YO8 5DD.
3.3 You will be responsible for paying postage costs associated with returns under this policy.
4.1 We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.
4.2 We will not refund to you the original delivery charges relating to the returned product.
4.3 We will not refund to you any costs you incur in returning the product to us.
4.4 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
4.5 We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we receive your returned product.
5. Improper returns
5.1 If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:
(a) we will not refund the purchase price or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
6. Our details
6.1 This website www.craybakes.co.uk is owned and operated by Cray Bakes Ltd.
6.2 Our principal place of business is at Cray Bakes Ltd, 8 Oxen Lane, Cliffe, Selby, YO8 6NS
6.3 You can contact us:
(a) by post, using the postal address Cray Bakes Ltd, 8 Oxen Lane, Cliffe, Selby, YO8 6NS
(b) by telephone, on the contact number published on our website
(c) by using the Get in touch form on our website.